Creators SURTANI JUSUF Contributors Hatane Semuel (Advisor 1); Dr. Dra. Dewi Astuti, M.M. (Examination Committee 1) Publisher Universitas Kristen Petra Language Indonesian Theme Digital Theses Category Undergraduate Thesis Sub category Skripsi/Undergraduate Thesis Source Skripsi No. 460/EM/1995; Surtani Jusuf (31491316) Subjects QUALITY CONTROL