Creators MELVINA Contributors Hatane Semuel (Advisor 1); Dr. Dra. Dewi Astuti, M.M. (Examination Committee 1) Publisher Universitas Kristen Petra Language Indonesian Theme Digital Theses Category Undergraduate Thesis Sub category Skripsi/Undergraduate Thesis Source Skripsi No. 1537/EM/2001; Melvina (31497117) Subjects TOTAL QUALITY MANAGEMENT