Creators IMELDA YULIANAWATI S Contributors Richard Von Llewelyn (Advisor 1); Drs. Bambang Haryadi, M.M. (Examination Committee 1) Publisher Universitas Kristen Petra Language Indonesian Theme Digital Theses Category Undergraduate Thesis Sub category Skripsi/Undergraduate Thesis Source Skripsi No. 1516/EM/2001; Imelda Yulianawati Suhardi (31497285) Subjects CONSUMER RESEARCH; CONSUMER SATISFACTION