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Business process mapping: improving customer satisfaction
Jacka, J. Mike.
Keller, Paulette J.
John Wiley & Sons, Inc.
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(eng) English
9780470444580
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2nd ed
REENGINEERING (MANAGEMENT)
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xiii, 322p.
24 cm
ill.
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Access no. Call number Location Status
00857/11 658.812 Jac B Library - 7th Floor Available
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