Delivering quality service: balancing customer perceptions and expectations
New York
0029357012
Not available
Not available
Not available
Index: p. 219-226
xi, 226 p.
21 cm.
ill.
Not available
| Access no. | Call number | Location | Status |
|---|---|---|---|
| 00791/99 | 658.812 Zei D | Not available | Available |