Kasavana, Michael L.Unknown
American Hotel and Lodging Educational Institute (Michigan, 2017) (eng) English9780866125505Unknown10th ed.HOTEL MANAGEMENT; Unknownthe tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry.
Physical dimension
xv, 588 p.23 cm.Unknown
Summary / review / table of contents
The lodging industry --
Hotel organization --
Front office operations --
Reservations --
Registration --
Communications and guest services --
Security and the lodging industry --
Front office accounting --
Check-out and account settlement --
The role of housekeeping in hospitality operations --
The front office audit --
Planning and evaluating operations --
Revenue management --
Managing human resources --
Appendix: Internet concepts --
Forms for night audit problem.