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Managing front office operations

Kasavana, Michael L. Unknown American Hotel and Lodging Educational Institute (Michigan, 2017) (eng) English 9780866125505 Unknown 10th ed. HOTEL MANAGEMENT; Unknown the tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry.

Physical dimension
xv, 588 p. 23 cm. Unknown

Summary / review / table of contents

The lodging industry --
Hotel organization --
Front office operations --
Reservations --
Registration --
Communications and guest services --
Security and the lodging industry --
Front office accounting --
Check-out and account settlement --
The role of housekeeping in hospitality operations --
The front office audit --
Planning and evaluating operations --
Revenue management --
Managing human resources --
Appendix: Internet concepts --
Forms for night audit problem.


Copies
Access no. Call number Location Status
03029/18 647.94068 Kas M Library - 7th Floor Available