Managing the guest experience in hospitality
Ford, Robert C.
Heaton, Cherrill P.
Delmar Thomson Learning (Albany, N.Y., 2000)
(eng) English
0766814157
Unknown
Unknown
HOSPITALITY INDUSTRY-CUSTOMER SERVICES;
Appendix: p. 421-423; Glossary: p. 415-420;
Unknown
Physical dimension
xxiv, 432 p.
23 cm.
ill.
Summary / review / table of contents
No summary / review / table of content available
Copies
| Access no. |
Call number |
Location |
Status |
| 01213/05 |
647.94068 For M |
Library - 7th Floor |
Available |