Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. It has been designed primarily for use in class but is also suitable for self-study.
111 p.
24 cm.
ill.
[Side 1]. Units 1-8 (40 mins.) --
[Side 2]. Units 9-14 (32 mins.).