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Evaluasi kepuasan konsumen dengan metode servqual dan kano termodifikasi: studi kasus di PT Indojaya Makmur Estusae
Widiawan, Kriswanto
Theresia, Nila
Fakultas Teknologi Industri Jurusan Industri UK Petra
2004
Surabaya
(ind) Indonesian
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MARKETING RESEARCH
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17 p.
28 cm.
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Not available
Access no. Call number Location Status
01836/08 (UKP) 658.812 Wid E Library - 8th Floor Available
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