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Service management: operations, strategy, information technology
Fitzsimmons, James A.
Fitzsimmons, Mona J.
McGraw Hill
Not available
Not available
(eng) English
9780071263467
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6th ed.
SERVICE INDUSTRIES-MANAGEMENT
Appendix : p. 508 - 516
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xvii, 537 p.
28 cm.
ill.
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Access no. Call number Location Status
02568/08 338.47068 Fit S Library - 7th Floor Available
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