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Analisa persepsi keadilan penanganan complaint, word of mouth, dan kepuasan terhadap minat pembelian kembali: studi pada cafe di Surabaya

Florensia, Sherly Jaya, Bernadetha Rina Fakultas Ekonomi Program Manajemen Perhotelan Program Studi Manajemen UK Petra (Surabaya, 2010) (ind) Indonesian Unknown Skripsi Unknown HOTEL MANAGEMENT; Appendix : p. 56 - 85; Unknown
Physical dimension
xxiv, 85 p. 30 cm. ill.
Summary / review / table of contents

No summary / review / table of content available

Copies
Access no. Call number Location Status
02138/10 (T) 647.940688 Flo A Library - 8th Floor Available