Creators SINARJANTI Contributors Dr. Dra. Dewi Astuti, M.M. (Advisor and Examination Committee) Publisher Universitas Kristen Petra Language Indonesian Theme Digital Theses Category Undergraduate Thesis Sub category Skripsi/Undergraduate Thesis Source Skripsi No. 783/EM/1997; Sinarjanti (31491116) Subjects BANK MANAGEMENT; CONSUMERS-RESEARCH