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What customers value most: how to achive business transformation by focusing on processes that touch your customers, satisfied customers, increased revenue, improved profitability
Brown, Stanley A.
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Not available
1995
Toronto
(eng) English
0471641235
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Not available
ORGANIZATIONAL EFFECTIVENESS
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xvi, 304 p.
24 cm.
ill.
Not available
Access no. Call number Location Status
04077/96 658.812 Bro W Not available Available
03033/99 658.812 Bro W Not available Removed
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