Managing quality service in hospitality: how organizations achieve excellence in the guest experience
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9781111307738
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Glossary: p. 501 - 508
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xxvi, 516 p.
26 cm.
ill.
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| Access no. | Call number | Location | Status |
|---|---|---|---|
| 01627/14 | 338.4791068 For M | Library - 7th Floor | Available |
