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Services marketing: integrating customer focus across the firm
Zeithaml, Valarie A.
Bitner, Mary Jo
McGraw-Hill/Irwin
Not available
Not available
(eng) English
0072961945
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4th ed.
CUSTOMER RELATIONS
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xxvii, 708 p.
26 cm.
ill.
Not available
Access no. Call number Location Status
03005/07 658.812 Zei S Library - 7th Floor Available
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